FREQUENTLY ASKED QUESTIONS

HOW MUCH IS DELIVERY?

Our standard delivery for mainland UK is £7.99 per address. For the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands (click here for a complete list of areas affected and the prices thereafter) the delivery charge starts at £14.99 per address. For all enquiries or help please call 01482 214915 with an accepted payment method or email info@wineon-line.co.uk and we will help you through the order process.

Delivery Rates

UK Mainland

  •  £7.99 per address

Non-UK Mainland

  •  £14.99 per address

Republic of Ireland

  • £18 per address

Saturday Service

  • £19.99 per address

We would highly recommend getting in touch for delivery of anything over 5 x 12 bottle cases, pallet shipment is recommended, especially if it’s for a trade venue or business use. Give us a call on 01482 214915.

or email us at info@wineon-line.co.uk.  

HOW LONG DOES DELIVERY TAKE?

If you order before 2pm we will deliver your order the next day and within 24 hours for mainland UK. Saturday deliveries are possible but we must be notified if this is required, all deliveries attempted on this day will be before 13:00 and can only be guaranteed if the consignment is marked. On orders placed after 2pm we will dispatch your order the following day on 24 hour delivery, excluding weekends. Delivery to the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands (click here for a complete list of the affected areas) can take an extra few days. Should there be a problem with your delivery for any reason we will contact you, or for a clearer estimate on the delivery of your order please call 01482 214915 or email info@wineon-line.co.uk quoting your reference number.

Please be advised on certain more exclusive lines or “Rare” items there can be some delays releasing stock from our bonded warehouses – we will contact you if this is the case. This is very rarely an issue and can only result in a couple of additional days of patience, for the products this affects it is well worth the wait.

 

WHAT IF I AM NOT IN WHEN DELIVERY IS ATTEMPTED?

Deliveries will usually be made Monday to Friday between 9am and 6pm. If you or the intended recipients are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products. Two attempts will be made without needing a booking. It is not our responsibility to monitor all cases dispatched (although we make a great effort to do so). In the event one is returned to us having failed delivery we will not be liable for the additional delivery, we will contact you to get the issue resolved.

 

I CAN’T DECIDE WHAT TO BUY…

Whether you are buying for yourself, for someone else or for corporate purposes, we are here to help, so please get in touch on 01482 214915 or email us at info@wineon-line.co.uk for assistance. Alternatively our Chat plugin is available 9:00 – 18:00 or find us on Facebook or twitter – wearewineonline

 

CAN I ORDER WINES AND CHAMPAGNES AT THE SAME TIME?

Yes you can. Any combination of wines and Champagnes will get packaged and shipped to your requested delivery address at the same time.

 

HOW DO I REGISTER AS A MEMBER AND IS THERE A COMMITMENT TO BUY?

There is no commitment to buy from us and membership is free. To become a member of Wineon-line Wines Register use the form found on any page. By doing so you will automatically get entered into our monthly draw to win a bottle or a case of something yummy (click here for more details).

 

HOW MUCH IS MEMBERSHIP?

Membership is free. You only pay for what you buy.

 

CAN I SEND A PERSONALISED MESSAGE?

Yes you can. You will be asked in the basket if you wish to send your items as a gift, the cost is calculated for you in the basket page and includes the option to add a personalised message to your consignment.

 

CAN I COLLECT MY GOODS FROM YOUR OFFICE?

Yes you can, we are always happy to meet our customers – all we ask is you let us check our stocks before you visit to avoid any inconvenience. Not all items are held on site, some do require releasing from our bonded warehouses. Prior to your visit please do give us a call on

01482 214915 or email us at info@wineon-line.co.uk. You can find us in the Louis Pearlman Centre, Goulton Street, Hull, HU3 4DL.

It is worth knowing we do offer same-day local delivery, a standard delivery rate will be charged – £7.99 for any amount, click here to see locations covered and full terms.

 

I HAVE FORGOTTEN MY PASSWORD…

Don’t worry; you can reset your password at the login stage. Enter your e-mail address and click the ‘Reset Password’ icon and we will send you a new one. Alternatively please call us on 01482 214915 for further assistance.

 

HOW CAN I CONTACT YOU?

If you have any questions or need assistance in placing an order online, simply give us a call:

To place an order, call 01482 214915

We’re available from:

9.00 am to 5.00 pm Monday to Friday

OR You can email us at: sales@wineon-line.co.uk

And if you need to write to us then the following address is the one to use:

Wineon-line, Louis Pearlman Centre, Goulton Street, Hull, HU3 4DL.

For all other queries including non-delivery and cancellation please refer to our terms and conditions.